Our Commitment
At Naturalcandle, we stand behind the quality of our blinds
and curtains. We want you to be completely satisfied with your
purchase. If for any reason you are not happy with your order, we
offer a straightforward return and exchange policy.
Standard Returns
For standard, non-custom items purchased from our collection:
- Returns are accepted within 30 days of delivery
- Items must be unused and in original packaging
- Original tags and labels must be attached
- A receipt or proof of purchase is required
Custom Order Policy
Because custom blinds and curtains are made specifically to your
measurements and specifications, our policy for custom orders
differs:
- Custom orders cannot be returned for change of mind
-
We will remake or repair any custom item with manufacturing
defects at no charge
-
If we made an error in production, we will correct it or provide a
full refund
-
Please verify all measurements before confirming your custom order
Defective Products
If you receive a defective product:
- Contact us within 14 days of receiving your order
- Provide photos of the defect for our quality team to review
- We will arrange for replacement or repair at no cost
- Return shipping for defective items is covered by us
Exchange Process
If you would like to exchange a standard item:
- Contact our customer service team to initiate an exchange
- Return the original item in its unused condition
- Once received, we will process your new order
- Price differences will be charged or refunded accordingly
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Refunds are credited to the original payment method
-
Original shipping costs are non-refundable unless the return is
due to our error
-
You will receive an email confirmation when your refund is
processed
Return Shipping
For returns:
-
Customers are responsible for return shipping costs on standard
returns
- We recommend using a trackable shipping method
-
Items damaged in return transit may not qualify for a full refund
- We provide prepaid return labels for defective products
Non-Returnable Items
The following items cannot be returned:
- Custom-made blinds and curtains (unless defective)
- Items that have been installed or altered
- Items purchased on final sale or clearance
- Fabric samples (samples are non-refundable)
How to Initiate a Return
To start a return or exchange:
- Contact our customer service team by phone or email
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Pack items securely and ship to our returns address
Contact Us
For return inquiries, please contact us:
Naturalcandle
13000 Hwy 244, Keystone, SD
Phone: +1 605-574-2523
Email: callback@naturalcandle.world